SECURITY

Will my logins and data be secure?

In order for a Virtual Assistant to manage work efficiently, you will need to provide access to some of your online business accounts, so the most common security concern is the safety of passwords and sensitive documents.

I’ve always used Lastpass to store client login details. Lastpass is an app that is similar to a security vault, and a way to share login details without actually displaying the password. Learn more about Lastpass here >> 

Also, I recommend using Google Drive to share documents and files with VAs as you can grant access and remove access as desired. Google Drive also records all the changes/edits to documents, and you can easily retrieve the original version again if needed.


 

CONFIDENTIALITY
Will my business content and strategy be kept confidential?

Virtual Assistants need in-depth knowledge of your health business in order to provide the best support possible. So, how can you be sure that the information you share will be kept confidential, during and after the work is complete?

Depending on where you’re sourcing your VA from, you may need to provide your own legal terms and contracts for working with a Virtual Assistant, including a confidentiality clause. Aim to lay the foundation of mutual confidentiality from the beginning, so you can focus on building a positive, supportive relationship going forward.

A professional, independent Virtual Assistant should provide their own T&Cs, however if you’re sourcing a VA from a freelancing website, check the website’s terms around confidentiality etc to make sure you’re covered.

The best way to be secure however, is to provide your own T&Cs that the VA agrees to before you begin working together.

Disclaimer: Please note this is not intended to be relied upon as legal advice. I encourage you to obtain your own independent legal advice. 


 

TRUST
Can I trust the Virtual Assistant to look after my business?

Building a trustworthy relationship with a Virtual Assistant is a must, but can be challenging when working with each other virtually.

Here’s 3 ways to build trust and confidence with your Virtual Assistant from the beginning:

  1. Always meet the VA face-to-face by Skype or Google Hangouts before agreeing to work with them. This way you can see the location they are working from and communicate in real time. This is an important opportunity to see if you’re the right fit for each other – often when you meet someone this way you can get a ‘vibe’ if it’s not the right fit.
  2. Review testimonials and feedback from their previous clients – this can give you some insight of what it is like to work with the VA and the type of clients they have successfully worked with before.
  3. Trust the VA unless they give you reason not too – there’s no point starting a relationship with skepticism or concern. VAs are human too, and just because they work virtually, doesn’t mean they are any less trustworthy than someone who works next to you in the office. Be open with your VA and start the relationship on a positive note.

 

RELIABILITY
How can I prevent the Virtual Assistant going AWOL?

You’ve heard the stories of a Virtual Assistant going ‘AWOL’ just as someone is about to launch a program or mid-way through building a website. How can you be sure that a VA is going to stay by your side from start to finish, and not leave you in the lurch before the job is complete?

From my experience, the highest risk of this situation is when working with an independent, overseas Virtual Assistant.

Ensure your VA contractually agrees to work with you until a project is complete to ensure they are fully aware of their responsibilities. Go as far as clarifying an expected ‘End Date’ and ‘Notice Periods’ too.

Maintaining a reputation as a trusted and reliable Virtual Assistant is highly important, so more often than not, VAs want to provide a good service from start to finish.  When they do a good job, it’s likely you’ll give them 5 Stars and recommend them to others too.


 

COST
How much will a Virtual Assistant cost, and can I afford it?

My research has identified the number one limiting belief about hiring a VA is that it’s not affordable.

However, if you’re focused solely on finding the cheapest VA solution (or have decided not to invest in VA support at all), it implies a misunderstanding about the true value of outsourcing for your business, and it’s likely you’ll get what you pay for.

A good quality Virtual Assistant can in fact, make your business more profitable, and you, more efficient – by returning the most valuable resource of all… TIME.

With a VA controlling the back office work, such as updating your website, managing social media, rolling out autoresponders etc, you have more time to focus on income-generating activities. This includes, more time for discovery calls/health histories and exploring new ventures and programs to scale your health business  – tasks that require your passion and personal attention (and let’s face it, the things you enjoy the most!).

As a Virtual Assistant for the Health industry, I saw clients double their revenue whilst having my support.  So, I firmly believe the value of a VA is not in the price they charge per hour, but in the time they give back.


 

LETTING GO OF THE BUSINESS REINS
Will the Virtual Assistant be able to complete the work as well as I can?

Many health business owners fear that a Virtual Assistant may not complete the task as well or as efficiently as when they do it themselves. They fear the time it’ll take to train the VA on how to do things and develop an understanding of the health industry.

Get ready for some tough love…. you are not the best at EVERYTHING, and you certainly can’t deliver fantastic work on all levels when you’re time poor and stressed.

What I’ve learnt from letting go of The Healthy VA reins and building a small team myself, is if you don’t open up to support, there’s only so far your business can grow and only a matter of time before your quality of work becomes a concern.

So, my recommendations for those fearful of letting go is to start one step at a time and book a single job or small project – such as creating a free optin and Mailchimp autoresponder. Or request a month of social media support to see what it’s like to have someone else take care of this for you. The more you dip your toes into the Virtual Assistant world, the more you will get comfortable with external helping hands.

 

What questions do you have around hiring a Virtual Assistant for the first time? Comment below.

Need a Virtual Assistant or Freelancer for your health business? Check out the members of my Healthy Virtual Community >>